The user has the right to return the goods or all products purchased directly from our website within 7 days of receiving the goods.
Merchandise must be unused - in its original packaging with intact protective labels and stickers - and in the same condition it was in at the time of receipt.
Products purchased directly from our website must be returned to our warehouse to receive a return and a full refund; merchandise cannot be returned to a local retailer.
Please keep in mind that the shipping costs for returning the goods may be borne by the user.
Free items (or any free products received as part of a promotional offer) cannot be exchanged and must be returned along with the other items in the order if you are returning your order for a refund. However, it is not necessary to return the gift box included in a promotional offer.
The offer is based on the original purchase amount. If after the return the amount no longer meets the criteria for the offer and the product received free of charge is kept, the free product will be charged.
Promotional offers are based on the original order amount. In the event that some products are returned and the eligibility criteria for the original offer are no longer satisfied, the amount of the return will be adjusted accordingly.
ROYAL WATCH S.r.l. assumes no responsibility for any items lost during return delivery.
To activate the return procedure, send us an e-mail or call us at the number indicated or the WhatsApp service, indicating the order references.
telephone: +39 3470400915
WhatsApp: +39 3470400915