Return Policy

You have the right to return goods or any products purchased directly from our website within 7 days of receiving the goods.

The goods must be unused - in their original packaging with intact labels and protective stickers - and in the same condition as when they were received.

Products purchased directly from our website must be returned to our warehouse for a return and full refund; it is not possible to return the goods to a local retailer.

Please keep in mind that the shipping costs for returning the goods are your responsibility.

Free items (or any free product received as part of a promotional offer) cannot be exchanged and must be returned with the other items in your order if you are returning your order for a refund. However, it is not necessary to return the gift box included in a promotional offer.

The offer is based on the original purchase amount. If after the return the amount no longer meets the criteria for the offer and the product received free of charge is retained, the free product will be charged.

Promotional offers are based on the original order amount. If some products are returned and the eligibility criteria for the original offer are no longer met, the return amount will be adjusted accordingly.

ROYAL WATCH S.r.l. assumes no responsibility for any items lost during return delivery.

To activate the return procedure, send us an email or call us at the number indicated or on the WhatsApp service, indicating the order references.

 

e-mail: info@royalwatch.it

phone: +39 3470400915

WhatsApp: +39 3470400915