WHAT PERSONAL DATA DO WE PROCESS?
We collect personal data when (i) you purchase watches or other associated goods and / or services, (ii) you sign up to receive news, invitations and offers, (iii) request assistance, and (iv) browse our website. Such personal data includes your name, email address, telephone number, delivery address, payment details, IP address, website behavior and other information that you voluntarily provide to us. If we deliver a gift card (or other product) that is purchased by someone other than you, we treat your contact details as provided by the buyer.
SUBJECT, LEGAL REASON AND STORAGE PERIOD
We will only use your personal data for the purposes and for the legal reasons set out below. Furthermore, we will only use your personal data during the period indicated in the entry STORAGE PERIOD, after which your personal data will be deleted.
Categories of personal data: Identity (name and surname), delivery address / billing address, telephone number, e-mail address, social security number / VAT number, order information, payment details, payment history, credit card information and payment reference number.
Retention period: We will process your personal data for the duration of our contract (including the three-year legal warranty period) and subsequently delete it. The retention period also applies to any unsuccessful purchases due to lack of funds in your account. Furthermore, according to the statutory provisions (accounting legislation), we keep your personal data for 7 years.
Purpose of the treatment: At the time of your registration to receive news, invitations and offers (direct marketing), we will process your personal data to provide the services you have requested. Our direct marketing can be based on profiling, which means that we will personalize the information you receive from us based on certain factors. We use the following types of personal data to compile a profile: gender, location, previous purchases, behavior on our website and / or previous behavior when you received direct marketing material from us.
Categories of personal data: All data collected in connection with a purchase (see PURCHASE above), email address, location (based on the physical store or Royal Watch website you use to subscribe to our marketing communications), any communication sent to you, your order history and emails you have clicked on and your interactions with our website if you have followed a link in any email received.
Legal basis of the processing: Processing is necessary for our legitimate interests in maintaining good customer relationships.
Retention period: If you opt out or unsubscribe from receiving our marketing materials (including profiling), we will no longer process your personal data for this purpose. Unless there is another legal reason to retain your data (such as a valid purchase agreement), we will also delete your personal data if you have not actively participated in any of our direct marketing communications for a period of thirty ( 30) months.
Purpose of the treatment: When you request support through our live chat or other support channels, we will process your personal data in order to assist you.
Categories of personal data: Your name, email address and other contact details, order details, purchase amount, purchase history, place of purchase, invoice, payment method, our correspondence with you, the technical data of the devices and the operating system used. On your initiative, we may also process personal data such as identity documents, bank details, place of work, telephone number, health data (such as allergic reactions or other health data you provide to us), photos attached by you or social status, if from you mentioned in our dialogue.
Legal basis of the processing: If we provide this service on the basis of an agreement with you, we consider the processing of your personal data to be necessary for the performance of the contract to which you are a party. In other cases, we consider the processing of your personal data in the context described above to be based on our legitimate interest in providing you with the best possible customer service.
Retention period: We will delete your data within three years of the final resolution of the matter, with the exception of sensitive data (such as ID, bank details, health data (such as allergic reactions or other health data provided by you), images attached by you, social status, if mentioned by you in our dialogue) which will be deleted immediately after your case is resolved.
CUSTOMER EXPERIENCE SURVEYS
Purpose of the treatment: if the user has made a purchase from us, we are interested in knowing his experience regarding our website, the product, the services offered or any other experience that he may have had while interacting with us. For this reason, it is possible that the user receives an e-mail from us in which he is invited to answer some questions and provide us with feedback. You can indicate if you would like to be contacted by us based on the feedback you have provided. Participation in the survey is voluntary.
Categories of personal data: e-mail address, order number, products purchased, gender (optional) and age (optional).
Legal basis of the processing: Surveys are one of the activities carried out by our customer service to guarantee those who purchase an optimal experience and, for this reason, we believe we have a legitimate interest in the processing of your personal data. The possible provision of an additional assistance service, thanks to the feedback provided by the user on the products purchased, will be carried out in accordance with the purchase contract we have stipulated.
Retention period: We will delete your data within twelve months of your participation in the survey, unless there is another legal reason to keep it (such as a valid purchase agreement or an ongoing issue with customer service; in this regard, the user can refer to the information in the Support section above). The user can expressly choose not to receive invitations to the survey by contacting the address firstname.lastname@example.org.
Purpose of the treatment: When you use our repair services, we will process your personal data to fulfill our contractual obligations to you (see Terms and conditions of the repair service).
Categories of personal data: Identity (name and surname), e-mail address, delivery address, any order information relating to the initial purchase, credit card details, payment reference number and photo of the product to be repaired (if requested by us to evaluate the possibility of carrying out the repair).
Legal basis of the processing: Processing is necessary for the performance of the contract with you (i.e., the Terms and Conditions of the Repair Service).
Retention period: We will process your personal data for the duration of our contract (including the three-year legal warranty period) and subsequently delete it.
Purpose of the treatment: If you have initiated a purchase on our website and if you have provided your e-mail address in connection with it, but have not completed the final step of your purchase, we will send you an e-mail with a link to the cart to remind you that you have an unfinished purchase.
Categories of personal data: All the details that you have placed in your shopping cart in relation to the incomplete purchase (refer to ACQUISITIONS, above, for more information on the details we collect in connection with any purchase).
Legal basis of the processing: Processing is necessary for our and your legitimate interest to remind you of your unfinished purchase.
Retention period: We will delete your data, within one month of the payment reminder, unless there is another legal reason to keep your data (e.g. a valid purchase agreement). It is possible to indicate the desire not to participate by contacting email@example.com.
Purpose of the treatment: While browsing our website, we will process your personal data to improve our website and for marketing purposes.
Categories of personal data: IP address, data generated by the user from cookies (e.g. clicks, page viewed, page visits, time spent, products viewed and clicked, orders, average order value).
Legal basis of the processing: The processing is based on the consent you give us if you accept our performance cookies and targeting cookies (see COOKIE, right away). In relation to Strictly Necessary Cookies, our processing is necessary for our legitimate interest to be able to provide you with a functioning website when you visit and use the services provided on DanielWellington.com. More information is available below COOKIE.
Retention period: The retention period of each of our cookies is indicated in the technical specifications of the banner at the start of navigation.
Purpose of the treatment: We will process your personal data for the purposes of risk analysis, fraud prevention and risk management.
Categories of personal data: Identity (first and last name), delivery address / billing address, telephone number, e-mail address, order history, payment history, data generated by purchases and users (clicks and user history), information on use of our digital services.
Legal basis of the processing: Processing is necessary for our legitimate interests in order to prevent fraud and manage risk.
Retention period: We will delete all personal data used for this purpose for six months, unless there is another legal reason to keep your data. In the event of a purchase that has been canceled due to fraud prevention, we will delete your personal data two years after the unsuccessful purchase.
Purpose of the treatment: We will analyze your personal data, in order to compile aggregate tracking data (also to analyze the use of our sites by visitors, tracking information such as page views, traffic flows, search terms and click throughs ) in order to offer an increasingly user-friendly experience.
Categories of personal data: IP address, data generated by the user from cookies (e.g. clicks, page viewed, page visits, time elapsed, products viewed and clicked, orders, average order value), geographical location (only for the country ), correspondence and feedback relating to our products and services, technical data (e.g. language, IP address, device type, browser settings, time zone, operating system, platform), information on how you interacted with us, i.e. on how you used our services, response times, page errors, how you reached and left the site, etc.
Legal basis of the processing: The processing is based on the consent you give us if you accept our performance cookies (see COOKIE, right away). More information is available below COOKIE.
Retention period: The retention period of each of our performance cookies is indicated in the technical specifications of the start navigation banner.
TARGETED MESSAGES ON THIRD PARTY ADVERTISING PLATFORMS
Purpose of the treatment: We use third party advertising platforms, such as Facebook, Google, YouTube, Instagram, etc. to send you targeted messages to you, based on your behavior and your browsing pattern, at specific times and places on these platforms to increase the efficiency of our advertising campaigns. Your personal data is shared with third party advertising platforms, who will try to match your profile in their database to determine the optimal time and place (the page you are browsing) to show you an advertisement from Royal Watch. We also need to analyze the information necessary to understand the impact of our advertising. If you do not agree to your data being tracked for this purpose, you may still see Royal Watch advertisements on other platforms without these being linked to tracking activities.
Categories of personal data: IP address, data generated by the user from cookies (e.g. clicks, page viewed, page visits, time spent, products viewed and clicked, orders, average order value), geographical location (country only).
Legal basis of the processing: The processing is based on the consent you give us if you accept our targeting cookies (see COOKIE, right away).
Retention period: The retention period of each of our targeting cookies is indicated in the technical specifications of the start navigation banner. Please note that the above retention periods do not apply to the extent that Royal Watch is required to retain your personal data (in whole or in part) under applicable mandatory laws (e.g. accounting laws) .
WHO WE SHARE YOUR PERSONAL DATA WITH
Only people who need to process personal data for the aforementioned purposes have access to your personal data. We may need to share your personal data with our group companies. We may also need to allow our suppliers access to your personal data when they perform services on our behalf, primarily to provide IT systems support and maintenance, storage and marketing services. Any transfer of data outside the EU / EEA is done in line with data protection laws. Our international transfers of personal data (including transfers to our group companies and suppliers outside the EU / EEA) are based on the EU Commission's standard contractual clauses.
We also share your personal data with other data processors. Those responsible could be the authorities (police, tax authorities or other authorities), if we are obliged to share them according to law or suspected criminal activity, and transport companies in order to be able to manage and deliver your order. When your personal data is shared with other processors, they will be responsible for your personal data and we refer you to them for more information on how they process your personal data.
You have the following rights under applicable laws:
Right of access: The user can request access to his personal data at any time. Upon request, we will provide a copy of your personal data in a commonly used electronic format.
Right of rectification: The user has the right to obtain the rectification of inaccurate personal data and the completion of incomplete personal data.
Right to erasure (right to be forgotten): In certain circumstances (including processing based on your consent), you may request the deletion of your personal data. Please note that this right is not unconditional. Therefore, an attempt to invoke this right may not lead to action on our part.
Right to object: to certain processing activities we carry out in relation to your personal data, such as the processing of your personal data on the basis of our legitimate interest. The right to object also applies to the processing of personal data for direct marketing purposes.
Right to limitation of processing: In certain circumstances, you may ask us to restrict the processing of your personal data. Please note that this right is not unconditional. Therefore, an attempt to invoke this right may not lead to action on our part.
The right to data portability: The user has the right to receive his personal data (or to have them transmitted directly to another data controller) in a structured format, commonly used and readable by a computer.
For maximum transparency, we have summarized the cookies used on our website below.
Below you will find a detailed list of the cookies we use on our website.
We classify cookies in the following categories:
• Strictly necessary system cookies
• Performance cookies
• Cookies are targeted
• Functional cookies
• Cookies on social media
You can choose to disable each category of cookies (with the exception of strictly necessary cookies) by accessing the specifications of the initial navigation banner.
We take appropriate technical and organizational security measures to protect your personal data from loss and access by unauthorized persons. Appropriate security measures we have taken include implementing secure private connections, traceability, disaster recovery, and access restrictions. We regularly review our security policies and procedures to ensure the safety and security of our systems.
Last update: 01-01-2021