Privacy Policy

ROYAL WATCH S.r.l., VAT number 05944160653 (Royal Watch, we, us or our) will process your personal data when you visit and use the services provided on royalwatch.it or purchase products in our stores. We strive to be transparent in what we do with the personal data of our visitors and customers and have therefore adopted this privacy policy. Below you will find information about the type of personal data we process, why we do so, how we use it and how we may share it. Royal Watch S.r.l. is the data controller of your personal data, unless otherwise indicated in this privacy policy.

 

WHAT PERSONAL DATA DO WE PROCESS?

We collect personal data when you (i) purchase watches or other associated goods and/or services, (ii) sign up to receive news, invitations and offers, (iii) request support and (iv) browse our website. Such personal data includes your name, email address, telephone number, delivery address, payment details, IP address, website behavior and other information that you voluntarily provide to us. If we deliver a gift card (or other product) to you that is purchased by someone other than you, we treat your contact details as provided by the purchaser.

 

OBJECT, LEGAL REASON AND STORAGE PERIOD

We will only use your personal data for the purposes and legal reasons set out below. Furthermore, we will only use your personal data during the period indicated under CONSERVATION PERIOD, after which your personal data will be deleted.

 

ACQUISITIONS

Purpose of processing: When you purchase watches or other goods and/or services, we will process your personal data to fulfill our contractual obligations to you (see Terms of Use).

Categories of personal data: Identity (first and last name), delivery address/billing address, telephone number, e-mail address, tax code/VAT number, order information, payment details , payment history, credit card information and payment reference number.

Legal basis for processing: Processing is necessary for the performance of the contract with you (i.e., the Terms of Use).

Retention period: We will process your personal data for the duration of our contract (including the three-year legal guarantee period) and subsequently delete it. The retention period also applies to any unsuccessful purchase due to lack of funds in your account. Furthermore, according to legal provisions (accounting legislation), we store your personal data for 7 years.

 

DIRECT MARKETING

Purpose of processing: When you register to receive news, invitations and offers (direct marketing), we will process your personal data to provide the services you request. Our direct marketing may be based on profiling, which means that we will personalize the information you receive from us based on certain factors. We use the following types of personal data to compile a profile: gender, location, previous purchases, behavior on our website and/or previous behavior when you received direct marketing material from us.

Categories of personal data: All data collected in connection with a purchase (see above, PURCHASE), email address, location (based on physical store or Royal Watch website that you use to sign up to our marketing communications), any communications sent to you, your order history and emails you clicked on, and your interactions with our website if you followed a link in any email received.

Legal basis for processing: Processing is necessary for our legitimate interests in maintaining good relationships with customers.

Retention period: If you opt-out or unsubscribe from receiving our marketing materials (including profiling), we will no longer process your personal data for this purpose. Unless there is another legal reason to retain your data (for example a valid purchase contract), we will also delete your personal data if you have not actively participated in any of our direct marketing communications for a period of thirty ( 30) months.

 

SUPPORT

Purpose of processing: When you request support through our live chat or other support channels, we will process your personal data in order to assist you.

Categories of personal data: Your name, email address and other contact details, order details, purchase amount, purchase history, location of purchase , the invoice, the payment method, our correspondence with you, the technical data of the devices and the operating system used. At your initiative, we may also process personal data such as identity documents, bank details, place of work, telephone number, health data (such as allergic reactions or other health data that you provide to us), photos attached by you or social status, if applicable you mentioned in our dialogue.

Legal basis for processing: If we provide this service on the basis of an agreement with you, we consider the processing of your personal data to be necessary for the performance of the contract to which you are a party. In other cases, we consider the processing of your personal data in the context described above to be based on our legitimate interest in providing you with the best possible customer service.

Retention period: We will delete your data within three years of the final resolution of the matter, except for sensitive data (such as ID, bank details, health data (such as allergic reactions or other health data provided by you) , images attached by you, social status, if mentioned by you in our dialogue) which will be deleted immediately after your case has been resolved.

 

CUSTOMER EXPERIENCE SURVEYS

Purpose of processing: if you have made a purchase from us, we are interested in knowing your experience regarding our website, the product, the services offered or any other experience you may have experienced by interacting with us. For this reason, you may receive an email from us inviting you to answer some questions and provide us with feedback. You can indicate whether you would like to hear back from us based on the feedback you have provided. Participation in the survey is voluntary.

Categories of personal data: email address, order number, products purchased, gender (optional) and age (optional).

Legal basis of processing: Surveys are one of the activities carried out by our customer service to ensure an optimal experience for those who purchase and, for this reason, we believe we have a legitimate interest in the data processing user's personal data. Any provision of an additional assistance service, thanks to the feedback provided by the user on the products purchased, will be carried out in accordance with the purchase contract we have stipulated.

Retention period: We will delete your data within twelve months of your participation in the survey, unless there is another legal reason to keep it (such as a valid purchase contract or an ongoing issue with customer service; in this regard, the user can refer to the information in the Support section above). The user can expressly choose not to receive survey invitations by contacting info@royalwatch.it.

 

REPAIR SERVICE

Purpose of processing: When you use our repair services, we will process your personal data to fulfill our contractual obligations towards you (see Repair Service Terms and Conditions).

Categories of personal data: Identity (first and last name), email address, delivery address, any order information relating to the initial purchase, credit card details, payment reference number and photos of the product to be repaired (if requested by us to evaluate the possibility of carrying out the repair).

Legal basis for processing: Processing is necessary for the performance of the contract with you (i.e., the Repair Service Terms and Conditions).

Retention period: We will process your personal data for the duration of our contract (including the three-year legal guarantee period) and subsequently delete it.

 

PAYMENT REMINDER

Purpose of processing: If you have initiated a purchase on our website and provided your email address in connection therewith, but have not completed the final stage of your purchase, we will send you an e-mail -email with a link to the cart to remind you that you have an uncompleted purchase.

Categories of personal data: All details you have entered into your shopping cart in relation to the uncompleted purchase (refer to PURCHASES, above, for more information on the details we collect in relation to any purchase).

Legal basis for processing: Processing is necessary for our and your legitimate interest to remind you of your uncompleted purchase.

Retention period: We will delete your data, within one month of the payment reminder, unless there is another legal reason to retain your data (for example a valid purchase contract). You can indicate your wish not to participate by contacting info@royalwatch.it.

 

NAVIGATION

Purpose of processing: While browsing our website, we will process your personal data to improve our website and for marketing purposes.

Categories of personal data: IP address, data generated by the user from cookies (e.g. clicks, page viewed, page visits, time spent, products viewed and clicked, orders, average value of 'order).

Legal basis for processing: Processing is based on the consent you provide to us if you accept our Performance Cookies and Targeting Cookies (see COOKIES, below). In relation to Strictly Necessary Cookies, our processing is necessary for our legitimate interest in being able to provide you with a functioning website when you visit and use the services provided on DanielWellington.com. More information is available under COOKIES.

Retention period: The retention period of each of our cookies is indicated in the technical specifications of the banner at the beginning of navigation.

 

FRAUD PREVENTION

Purpose of processing: We will process your personal data for the purposes of risk analysis, fraud prevention and risk management.

Categories of personal data: Identity (first and last name), delivery address/billing address, telephone number, e-mail address, order history, payment history, data generated by purchases and users (clicks and user history), information about the use of our digital services.

Legal basis for processing: Processing is necessary for our legitimate interests to prevent fraud and manage risks.

Retention period: We will delete all personal data used for this purpose for six months, unless there is another legal reason for us to retain your data. In the event of a purchase that has been canceled due to fraud prevention, we will delete your personal data two years after the unsuccessful purchase.

 

DATA ANALYSIS

Purpose of processing: We will analyze your personal data, in order to compile aggregate tracking data (including to analyze the use of our sites by visitors, tracking information such as page views, flows of traffic, search terms and click throughs) in order to offer an increasingly user-friendly experience.

Categories of personal data: IP address, data generated by the user from cookies (e.g. clicks, page viewed, page visits, time spent, products viewed and clicked, orders, average value of order), geographic location (country only), correspondence and feedback regarding our products and services, technical data (e.g. language, IP address, device type, browser settings, time zone, operating system, platform) , information about how you have interacted with us, i.e. on how you used our services, response times, page errors, how you reached and left the site, etc.

Legal basis for processing: Processing is based on the consent you provide to us if you accept our Performance Cookies (see COOKIES, below). More information is available under COOKIES.

Retention period: The retention period of each of our performance cookies is indicated in the technical specifications of the banner at the beginning of navigation.

 

TARGETED MESSAGES ON THIRD PARTY ADVERTISING PLATFORMS

Purpose of processing: We use third-party advertising platforms, such as Facebook, Google, YouTube, Instagram, etc. to send targeted messages to you, based on your behavior and browsing pattern, at specific times and places on these platforms to increase the efficiency of our advertising campaigns. Your personal data is shared with third-party advertising platforms, who will try to match your profile in their database to determine the optimal time and place (the page you are browsing) to show you an advertisement from Royal Watch. We also need to analyze the information necessary to understand the impact of our advertising. If you do not agree to have your data tracked for this purpose, you may still see Royal Watch advertisements on other platforms without them being linked to tracking activities.

Categories of personal data: IP address, data generated by the user from cookies (e.g. clicks, page viewed, page visits, time spent, products viewed and clicked, orders, average value of order), geographic location (country only).

Legal basis for processing: Processing is based on the consent you provide to us if you accept our Targeting Cookies (see COOKIES, below).

Retention period: The retention period of each of our targeting Cookies is indicated in the technical specifications of the banner at the beginning of navigation. Please note that the above retention periods do not apply to the extent that Royal Watch is required to retain your personal data (in whole or in part) under applicable mandatory laws (for example, accounting laws) .

 

WITH WHOM WE SHARE YOUR PERSONAL DATA

Only persons who need to process personal data for the purposes mentioned above have access to your personal data. We may need to share your personal data with our group companies. We may also need to allow our suppliers access to your personal data when they perform services on our behalf, primarily to provide IT system support and maintenance, storage and marketing services. Any transfer of data outside the EU/EEA is carried out in line with data protection laws. Our international transfers of personal data (including transfers to our group companies and suppliers outside the EU/EEA) are based on the EU Commission's Standard Contractual Clauses.

We also share your personal data with other data controllers. Those responsible could be the authorities (police, tax authorities or other authorities), if we are obliged to share them according to the law or suspected criminal activity, and transport companies in order to be able to manage and deliver your order. When your personal data is shared with other data controllers, they will be responsible for your personal data and we refer you to them for more information on how they process your personal data.

 

YOUR RIGHTS

You have the following rights under applicable laws:

Right of access: You may request access to your personal data at any time. Upon request, we will provide a copy of your personal data in a commonly used electronic format.

Right of rectification: The user has the right to obtain the rectification of inaccurate personal data and the completion of incomplete personal data.

Right to erasure (right to be forgotten): In certain circumstances (including processing based on your consent), you may request the erasure of your personal data. Please note that this right is not unconditional. Therefore, an attempt to invoke this right may not result in action from us.

Right to object: to certain processing activities we carry out in relation to your personal data, such as processing of your personal data based on our legitimate interest. The right to object also applies to the processing of personal data for direct marketing purposes.

Right to restrict processing: In certain circumstances, you can ask us to restrict the processing of your personal data. Please note that this right is not unconditional. Therefore, an attempt to invoke this right may not result in action from us.

The right to data portability: The user has the right to receive his personal data (or have it transmitted directly to another data controller) in a structured, commonly used and machine-readable format. a computer.

 

COOKIES

As part of our approach to providing personalized services on our website, we use cookies to store and sometimes track information about you. A cookie is a small data file sent to your browser from a web server and stored on your hard drive and allows easier access the next time you visit the same page. For example, a cookie is sent when you sign up to download products or information on our website. If you do not want your personal data to be stored by cookies, you can configure your browser so that a notification is sent each time you receive a cookie. In this way it is possible to decide each time whether to accept cookies or not. However, the use of cookies may be necessary to provide certain features and choosing to decline them may reduce the functionality of our website. The user's browser should include precise instructions explaining how to control the acceptance of cookies.

For maximum transparency, we have summarized the cookies used on our website below.

Below you will find a detailed list of the cookies we use on our website.

We classify cookies into the following categories:

• Strictly necessary system cookies

• Performance cookies

• Cookie targeting

• Functional cookies

• Cookies on social media

You can choose to deactivate each category of cookies (with the exception of strictly necessary cookies) by accessing the specifications of the initial navigation banner.

 

DATA SECURITY

We take appropriate technical and organizational security measures to protect your personal data from loss and access by unauthorized persons. The appropriate security measures we have taken include implementing secure private connections, traceability, disaster recovery and access restrictions. We regularly review our security policies and procedures to ensure the safety and security of our systems.

 

CONTACT INFORMATION

If you have any questions regarding the processing of your personal data or the use of cookies or if you wish to assert one of your rights under applicable privacy legislation, you can contact us at the following address: info@royalwatch.it.

 

CHANGES TO THIS WEBSITE PRIVACY POLICY

If we change the way we process your personal data or use cookies, we will promptly update the privacy policy and post it on this site.

 

Last update: 01-01-2021