Terms of Use
These conditions of use govern the purchases and use of the website www.royalwatch.it by the user and constitute a contract between the user and ROYAL WATCH S.r.l., VAT number: 05944160653 (hereinafter ROYAL WATCH) . By making a purchase and using this website, you agree to these terms of use. Please ensure that you have read and understand these terms of use when using the site.
HE CONFIRMS
Once we receive your order, we will send you an electronic invoice to your email address as confirmation of purchase. It is important to enter the correct email address when ordering. We recommend saving your confirmation email to facilitate any future contact with customer service. The order confirmation (receipt) also serves as proof of purchase.
PAYMENT
You can choose to pay by bank transfer, credit or debit card, or cash on delivery with a minimal handling fee. Regarding payment by credit or debit card, PayPal handles all our banking transactions. Royal Watch does not manage any credit card numbers directly.
PAYMENT BY CARD
Pay securely with Visa, AMEX or MasterCard over the Internet. Payment is managed by Paypal with secure encryption and in compliance with strict banking standards. Your credit card information is sent directly to your bank and cannot be read or accessed by anyone other than your bank. Royal Watch does not charge additional fees for payments made by credit card. However, the bank may apply a fee depending on the card and the bank itself. When paying by credit or debit card, the initial conditions apply as soon as the card transaction is approved. In the event that no payment is registered following the sending of an order, Royal Watch S.r.l. reserves the right to automatically delete it.
PRICES AND VAT
All prices displayed on the Royal Watch website, www.royalwatch.it, are inclusive of VAT, in accordance with applicable legislation. In the event that an order is shipped to a delivery address outside the EU, VAT will be removed at the time of order validation or earlier depending on the country where the product will be delivered. In the event that an order is shipped to a delivery address outside the EU, you may be subject to duties and taxes collected when the shipment reaches the delivery address. You are responsible for paying any such import duties and taxes. Royal Watch has no control over these charges and cannot predict their amount, as amounts vary from country to country. For further information we recommend contacting your local customs office.
PLACE AN ORDER
Orders placed in the name of another person without their consent will be reported to the authorities. Royal Watch reserves the right to change prices, correct incorrect prices on all orders as well as finalized sales. If a price is incorrect, Royal Watch reserves the right to cancel the purchase and refund the amount paid as best it can. This procedure can be done at any time.
Consumers have the right to return the order within 7 days of receiving it. This right applies only if the product and its original packaging can be returned in the state in which they were at the time of receipt. If the customer exercises the right to return an order, he or she must contact Royal Watch to obtain the address to which the goods will be sent. Return shipping is paid by Royal Watch. If you live in a geographic area where the national postal service does not offer returns, the customer may be required to pay for return shipping. If an item is damaged in transit, please contact Royal Watch within 7 days to inquire about possible compensation.
WARRANTY
Warranty period: two years from the date of purchase. The warranty covers manufacturing defects of the watch (movement, case, glass). Parts other than those above are not covered by the warranty. To receive an exchange under warranty, you must respect it. In the email, please include your first name, last name, address, order number, and a detailed description of the problem you are experiencing. Finally, in the subject, enter the PURCHASE complaint (complaint relating to the order) in the field of the email that will be sent to us. The return is paid by Royal Watch. If Royal Watch does not detect any of the defects described above, the product will be returned to the customer.
Repairs/replacements will be charged in the following cases, even if they occur within the warranty period:
• Fault or damage caused by improper use or carelessness (knocks, dents, crushing, broken glass, etc.);
• Failure or damage caused by improper repair or modification;
• Failure or damage caused by fire or water or a natural disaster such as earthquakes;
• Aesthetic changes due to normal wear and aging of the material (minor scratches etc. on the case and/or glass, alteration of the color of the strap and abrasion of the plating);
• If the place and date of purchase are not indicated on the warranty or if this information has been modified;
• If the warranty does not come with the watch;
• Battery replacement will be charged even during the warranty period.
The case, dial, hands, glass, strap or other parts of the watch can be replaced with equivalent spare parts if the original spare parts are not available.
This guarantee ensures the possibility of receiving a free replacement, in accordance with the conditions of use contained herein and within the expected time limit, and does not limit any legitimate rights of the customer.
PERSONAL DATA
When you make purchases with Royal Watch, we will save some user data necessary to complete the purchase. Royal Watch treats all personal data as confidential. The user has the right to request access to his data and if any data is incorrect he can modify or remove it. Royal Watch also reserves the right to use cookies to improve, for example, the user experience when browsing the website.
PRODUCT INFORMATION
Royal Watch reserves the right to adjust prices, apply additional charges, change its product line and related information without notice. The purpose of the images and product information made available by Royal Watch is to reflect the products as closely as possible. Some errors may occur despite constant efforts to ensure that all content on this website is accurate. Royal Watch cannot guarantee that all images accurately reflect the actual appearance of the products. All images should be viewed as illustrations. Product images may vary depending on the color settings defined on your screen.
DELIVERY AND CANCELLATIONS
Royal Watch ships worldwide. Deliveries are made in collaboration with postal services and their partners. The customer has the right to cancel purchases and return delivered items by contacting Royal Watch customer service or using the contact form on the Royal Watch website within 7 days of receiving the items, provided that the products and The packaging is in the same condition it was in when it was received. The customer is responsible for the risks associated with the transportation of items returned to Royal Watch.
If the customer considers that the delivery will cause such a delay that he no longer wishes to fulfill the order, it will be his responsibility to cancel it. In cases where the order has already been shipped, the customer is required to receive it. The cancellation will not be valid until the customer has confirmed it to Royal Watch either by email or by telephone. If a product is no longer available, Royal Watch reserves the right to cancel the purchase and refund the customer the amount paid. Royal Watch will notify the customer of the availability of a replacement or equivalent product.
TERMS FOR COMPLAINTS
It is important that the customer carefully checks the items/products upon receiving the goods to ensure that they are not damaged and are correct. If the product has been damaged during transport, regardless of whether the damage is obvious or not, it must be reported to the carrier as soon as possible. If the customer receives their item and finds that it is damaged or does not correspond to the one ordered, the customer must contact us within 7 days of receipt.
Any complaint must be sent to our customer service via the contact form available on the contact page. Please provide your order number and the reason for your complaint. We will do our best to respond as soon as possible. The same procedure applies for returns. Any defective products returned to Royal Watch must be treated as if they were free of defects. For all types of returns it is extremely important that the product is packaged in such a way that it cannot be damaged during transport. Royal Watch reserves the right to replace defective items with items of the same model. If the item is no longer available, the customer will receive a full refund. If a returned product has no errors or defects, Royal Watch will send it back to the customer.
RESPONSIBILITY
Royal Watch's liability for delivery errors is limited to the existing conditions of sale. Royal Watch assumes no direct or indirect liability, including, but not limited to, incompatibility, delivery delays, downtime, loss of data, additional labor or other economic damage.
FORCE MAJEURE
Royal Watch is exempt from any liability for damages and other penalties in relation to the performance of the contract prevented, hindered or delayed by circumstances beyond our control. Factors that may be considered force majeure include government intervention, new or changed legislation, statelessness, war, fire, flood, labor unrest, bans, restrictions, sabotage, poor transportation or weather conditions, or interruption of deliveries by of suppliers and if the company is exposed to criminal activity that affects its activities.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyrights, in the website and in the material published on it remain the property of Royal Watch or its subsidiaries or licensors. Any use of the site or its contents, including copying or storing all or any part of it, other than for personal, non-commercial use, is prohibited without the permission of Royal Watch.
USER CONTENT
The website www.royalwatch.it may include user-generated content coming, for example, from social media applications. Royal Watch does not hold any ownership rights in such content (images, photos, videos, etc.) and does not assume any legal responsibility for them. If, for example, you suspect an infringement of copyright or any other right, or if anyone may in any way feel offended by it, please contact our customer service.
RESERVATION OF OWNERSHIP RIGHTS
All products remain the property of Royal Watch until full payment has been made.
FRODE
All attempted fraud will be reported to the authorities and Royal Watch reserves the right to cancel your purchase if suspicions arise.
APPLICABLE LAW AND JURISDICTION
These conditions and the use of the website www.royalwatch.it by the user are governed by Italian law. To the extent permitted by law, the Italian courts will have exclusive jurisdiction in relation to any dispute arising from these terms of use and your use of the website, subject to Royal Watch's right to sue a user in his place of residence.
CHANGES
These conditions of use were last updated on 01-01-2021.